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  • ISKO UK Meetup - Managing Business Correspondence in the Email Era by James Lappin

ISKO UK Meetup - Managing Business Correspondence in the Email Era by James Lappin

  • 19 Jan 2021
  • 6:30 PM - 8:00 PM
  • Zoom

Managing business correspondence in the email era

(and in the MS Teams era)

In this Meet up James Lappin will look at the information management debates provoked by the ever increasing volume and velocity of correspondence. This includes questions such as:

  • whether or not email accounts (and Teams Chat accounts) should be treated as record aggregations:
  • whether or not organisations can justify near instant (2 or 3 day) deletion periods on Teams Chat messages
  • whether or not organisations can justify the long term retention of the email account (and/or Teams Chat account) of their most important staff.

The talk compares rival strategies for organisations wishing to develop a machine learning capability in relation to correspondence such as:

  • approaches that seek to use machine learning to make email accounts (and chat accounts) more manageable;
  • approaches that seek to use automation to identify business messages.
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