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  • ISKO UK Meetup - Email and MS Teams from an information architecture perspective

ISKO UK Meetup - Email and MS Teams from an information architecture perspective

  • 19 Jan 2021
  • 6:30 PM - 8:00 PM
  • Zoom

Email and MS Teams from an information architecture perspective

Speaker: James Lappin

The context in which organisations are managing email and other types of message has evolved rapidly over the course of the last few years:

We are seeing:

the diversification and expansion of messaging channels

  • the rise of MS Teams (which is primarily a messaging tool) and its move into the document management and collaboration space
  • the embedding of email systems within cloud suites, and a consequent breaking down of the barriers between email systems and other applications
  • the use by machine learning within cloud suites such as Microsoft 365 of communication patterns noticed in email and other messaging systems to inform search results ranking and recommendations.

This talk explored what strategies towards email will best enable information professionals to make a positive contribution to how messages are managed, protected and exploited as a knowledge resource.

View slides here

 James Lappin has spent over twenty years working in the field of archives and records management.  He has provided consultancy advice for UK Parliament as well as the Hinkley Point C nuclear power. James is currently working for the European Institutions. He is also carrying out a doctoral research project into archival policy towards email in conjunction with Loughborough University and the National Archives. James is the author of the Thinking Records blog and presenter of the IRMS podcast series.


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