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New roles, new skills for the 2st century knowledge professional

In order to improve personal and organizational knowledge, people have to take time to make sense of the information torrent. If not, it remains merely information. Unfortunately, many of today’s knowledge workers don’t have the time, discipline or the essential skills to select, filter, evaluate and comprehend their multifarious information sources. This can lead to missed opportunities, poor decision-making and suboptimal performance. The 21st century knowledge worker needs to be confident and comfortable with using social technologies and engaging with communities and social learning networks to update his or her knowledge in order to remain relevant. This session explored some of the tools, skills and processes that can help with information sense-making, and looked at the emergent roles of the Community Manager and Digital Curator in delivering value to learning networks.

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