Title image

The power of social media to support knowledge sharing

Tuesday 19th March 2013, 14.00 – 18.00,
followed by networking, wine and nibbles.

Lecture Theatre, British Dental Association,
64 Wimpole Street, London, W1G 8YS
[Location information and map (pdf)]


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There is a desire to develop more effective knowledge sharing and a culture of collaboration in most organizations, but little recognition of what this means in terms of staff development and overcoming barriers to change. The enormous growth of social media tools and social/professional networks over the past few years has created new opportunities and new challenges for people and organizations that want to embrace this dynamic world of social interaction and fluid knowledge flows. However, it is not widely recognised that collaboration and knowledge sharing are skills and practices that rarely get taught. It's something we may learn on the job in a hit or miss fashion. Some people are natural at it. Others struggle to understand it.

This half-day event provides a practical and detailed introduction to social media and social/professional networks that will give delegates a greater understanding of their context for use and deployment within their organizations and for their own personal and professional development.


Where they are available, links have been provided under each presenttion as follows:
icon for link to slide presentation slide presentation   icon for link to sound recording sound recording

13:00 ISKO UK AGM – for members – observers welcome
13:30 Registration for The power of social media to support knowledge sharing
14:00 Welcome and introduction
  Session 1
14.10 Social media tools & social networks and their context for peer engagement and knowledge sharing
Dave Briggs  icon for link to slide presentation icon for link to sound recording
14.50 Social complexity and the intranet
Richard Hare  icon for link to slide presentation icon for link to sound recording 
Cynefin framework diagram
, developed during the presentation, starting at 9 mins 15 seconds from the beginning.
15.30 Refreshments
  Session 2
16.00 New roles, new skills for the 21st century knowledge professional
Steve Dale  icon for link to slide presentation icon for link to sound recording
16.40 Overcoming the barriers to knowledge sharing and establishing a culture of trust
Virginia Henry  icon for link to slide presentation icon for link to sound recording
17.20 Panel session icon for link to sound recording
17.40 Wrap up
17.45 Networking, wine and nibbles
19.00 Close

Speakers and abstracts:

Dave Briggs
Social media tools & social networks and their context for peer engagement and knowledge sharing

Social learning is a powerful way for people to learn from one another, at a pace and in a direction that suits them. It can work particularly well online, especially when combined with social media and networking tools, which make connecting and sharing intuitive and straightforward. Harnessing this power is difficult for organizations where the culture of learning is often compliance- and process-based. This session will share ideas and experience of how online tools can be used to deploy social learning successfully.

Dave Briggs runs Kind of Digital Ltd, which helps support public servants in their attempts to make open government a reality in terms of participation, collaboration and transparency. A prolific commentator on the use of online social tools in the public sector since 2004, Dave has worked at all levels of government, from local councils to 10 Downing Street and is a Fellow of the RSA.

Richard Hare
Social complexity and the intranet

Looking at intranets as complex systems rather than a single technology, how they can evolve over time to meet different needs and how that mirrors the complex evolution of an organization.

From e-mail lists at university to leading the effort to create one of the first internal enterprise social networks in 2007, Richard Hare has been bringing people together online for over 25 years. His work in KM over the past ten years has focused on how intranet strategy and design can support the development of social networks and on-line communities.

Steve Dale
New roles, new skills for the 21st Century Knowledge Professional

In order to improve personal and organizational knowledge, people have to take time to make sense of the information torrent. If not, it remains merely information. Unfortunately, many of today’s knowledge workers don’t have the time, discipline or the essential skills to select, filter, evaluate and comprehend their multifarious information sources. This can lead to missed opportunities, poor decision-making and suboptimal performance. The 21st century knowledge worker needs to be confident and comfortable with using social technologies and engaging with communities and social learning networks to update his or her knowledge in order to remain relevant. This session explores some of the tools, skills and processes that can help with information sense-making, and looks at the emergent roles of the Community Manager and Digital Curator in delivering value to learning networks.

Steve Dale is a passionate community and collaboration ecologist with experience in creating off-line and on-line environments that foster conversations and engagement. His 27-year career as an information architect and knowledge management professional has enabled him to blend technology solutions with an in-depth understanding of behavioural characteristics, to deliver emergent and successful collaborative solutions. He has provided consultancy services for a wide range of blue chip and public sector clients, particularly in the development of Communities of Practice.

He is both an evangelist and practitioner in the use of collaborative technologies and Social Media applications to support personal learning and development, and delivers occasional training and master-classes on use of social technologies for personal knowledge management(PKM).

Virginia Henry
Overcoming the barriers to knowledge sharing and establishing a culture of trust

In the knowledge economy, knowledge is currency – right? So why should knowledge workers share their hard-won wealth? Knowledge is also seen as power. Who would want to emasculate themselves through careless generosity?

The organizational landscape is littered with the carcasses of failed knowledge sharing initiatives. Many impressive initiatives have failed to break through the barriers they’ve encountered; lots of “solutions” have foundered on the rocks of resistance. During this session we’ll explore the features of failure, and learn about the simple measures that help ensure success. The practical, interactive, element of the session will demonstrate the power we each have to create a culture of trust.

Virginia Henry helps teams and individuals to share their knowledge and collaborate effectively. A long career in knowledge management and training has taught her much about the benefits (and limitations) of technology ‘solutions’, and the value of putting people, and their wisdom, first. Virginia works at UnLtd (The Foundation for Social Entrepreneurs) and is a founder of LIKE (the London Information and Knowledge Exchange).


ISKO is a not-for-profit scientific/professional association with the objective of promoting research and communication in the domain of knowledge organization, within the broad field of information science and related disciplines. Founded in 2007, our UK Chapter has been attracting lively and steadily growing audiences to its afternoon meeting series (see slides and recordings at http://www.iskouk.org/events.htm) as well as its very successful second biennial conference (http://www.iskouk.org/conf2011/index.htm) last year. Its third conference is planned for July 2013 on the general theme of “Knowledge organization – pushing the boundaries” http://www.iskouk.org/conf2013/.