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A Tale of Two Directorates: What happens when your major stakeholders don't want to play together?

How do two very discrete parts of an enterprise attempt to organize and share a common records collection? Tube Lines is the private contractor to London Underground responsible for maintaining the Northern, Jubilee and Piccadilly lines. Its two shareholders, US project management company Bechtel Ltd and French asset maintenance company Amey (wholly-owned subsidiary of Spanish giant Ferrovial), both contribute staff and ways of working to Tube Lines. In addition, many of the staff were moved from London Underground when Tube Lines won the PPP contract and commenced in 2003. So how does information architecture play a key role in bringing Tube Lines' work processes, recordkeeping and business planning together? Are the cultural issues surmountable? Are engineers addicted to the JDI (Just Do It) ethos?

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