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Enhancing the user journey

The aim behind our search project at Historic England was to make it easy for users to explore our content, using their own language. Implementation of Lucene (Solr) software quickly enabled benefits such as allowing one search to access all the files previously hiding behind the walls of separate silos. But is also revealed the confusion caused by inconsistent use of terminology. 18 months from the start of the project, the team is still working hard, with taxonomies and faceted search, to realise the original goal.

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